Frequently Asked Questions
General Practice Questions
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We provide evidence-based therapy for adults, including individual therapy for anxiety, depression, trauma, and relationship concerns, couples therapy, and psychological assessments, such as ADHD evaluations. Our services are offered via telehealth for convenience and accessibility.
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Individuals and couples seeking support for emotional, relational, or mental health challenges can benefit from our care. Our approach is tailored to each individual’s needs and focuses on evidence-based, culturally informed strategies to promote growth and well-being.
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Yes, we offer secure telehealth appointments to provide flexible, accessible mental health care throughout North Carolina. Sessions are conducted virtually (by video) and are private, confidential, and use HIPAA-compliant technology.
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Due to psychology licensing regulations, we are only able to see folks in North Carolina. Clients must be located in North Carolina at the time of sessions.
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Our hours vary per provider; however, most of our appointments are offered in the evening to help accommodate your schedule.
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Please see our Fees section to learn more about fees.
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Sliding scale rates are available on a limited basis. If cost is a concern, we encourage you to discuss this during your initial consultation. Availability will vary based on provider capacity.
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We offer a free, brief 15-minute phone consultation to help you decide if therapy with us feels like the right fit. This is a chance to briefly discuss with your therapist what you're looking for support with, ask questions, and learn about our approach. It’s not a therapy session, but a no-pressure way to get started. If it’s not the right match, we’re happy to provide referrals. To get started, you can Contact Us to set up your initial phone consultation.
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During your first session, we will discuss your goals, explore your concerns, and collaborate on a personalized treatment plan. You’ll have the opportunity to ask questions and learn about the therapeutic approach best suited for you.
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The number of sessions and frequency varies based on individual goals, presenting concerns, and progress. You and your therapist will discuss a treatment plan together at the start and regularly check in together about progress towards your goals.
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We provide personalized care by considering each client’s unique goals, background, cultural identity, and life experiences. Treatment plans are flexible and adapted using evidence-based strategies to support growth and resilience.
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Evidence based therapy means your therapist uses approaches backed by research that have been proven to help improve your symptoms, not just ideas that sound good or rely on intuition. This is therapy grounded in science, designed to help you make meaningful change.
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We prioritize understanding each client’s cultural, social, and identity factors. Therapy is tailored to honor these aspects, fostering an inclusive, respectful, and empowering environment. This means that our goal is to give our clients effective strategies that are tailored to who they are, not just what they are going through.
Therapy Process
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We are a private-pay practice and do not currently bill insurance. Clients pay for sessions out of pocket, and payment is due at time of service. Please visit our Fees section for additional information.
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Though we don't take insurance, we partner with Mentaya, a trusted platform that simplifies checking your benefits and submitting claims. Please visit our Fees section for additional information
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We ask clients to provide at least 24 hours notice for cancellations or rescheduling. This allows us to accommodate other clients and maintain consistent care. If you cancel after 24 hours you will be charged the full amount for your session.
Practical & Administrative Questions
Specialty & Expertise
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Our practice combines warmth, clinical expertise, and a commitment to culturally informed, evidence-based care. We emphasize authentic connections, collaborative treatment, and creating an inclusive space for all clients.
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Trauma-informed therapy recognizes the impact of traumatic experiences on mental health and focuses on creating a safe, supportive environment. It helps clients process difficult experiences, manage intense emotions, and build resilience.
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Couples therapy involves collaborative sessions designed to improve communication, resolve conflicts, and strengthen emotional connection. Techniques are evidence-based and adapted to each couple’s unique relationship dynamics.
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We offer ADHD evaluations to better understand cognitive, emotional, or behavioral patterns. Assessments help inform personalized treatment planning.
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When selecting a provider, consider their training, experience, therapeutic approach, and ability to provide a safe, supportive environment. At the Pine Ridge Psychology Group, we believe that the match between client and therapist is key to building an authentic therapeutic relationship and making meaningful progress. We encourage clients to consider whose therapeutic style, expertise, and training best meet their needs. All of our providers are here to help you. If you do not know who the best fit is, we can help you navigate that decision. You can Meet the Team to learn more about our providers.
Crisis & Immediate Support
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If you or someone you know is experiencing a mental health crisis, call or text 988, the Suicide & Crisis Lifeline, available 24/7 in the U.S., and go to the nearest emergency room.
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If your safety is at immediate risk, you are having thoughts of harming yourself or others, or you are experiencing intense emotional distress that feels unmanageable, please seek crisis support instead of waiting for a scheduled appointment. You can contact 988 (or go to your local emergency room); see also Resources section for additional assistance.
For ongoing emotional or relationship challenges, therapy can provide you with effective tools and support.